Financial credit

TruMark Financial Credit Union operates NCR


TruMark Financial Credit Union has chosen software and technology provider NCR Corporation for its digital banking experience, NCR said in a press release on Tuesday, August 24.

The Pennsylvania Suburban Credit Union said a stable digital banking partner is an integral part of its overall digital transformation strategy. With NCR Digital Banking, TruMark Financial can deliver an intuitive experience for consumers and businesses, the statement said. In addition, the credit union, which operates 24 branches and serves more than 130,000 members in Southeastern Pennsylvania, will offer advanced financial wellness tools through the NCR platform.

“We initially partnered with NCR to allow members to manage banking transactions themselves through our ATM channel,” said Richard F. Stipa, CEO of TruMark Financial Credit Union. “By also offering their modern digital banking platform, we will be able to link member experiences across all channels. “

The collaboration with NCR was prompted by the results of two focus groups of TruMark members to review demos of the finalist vendor digital banking platforms.

Digital banking remains a priority as more and more customers seek out digital payment options and other virtual functions. In a recent conversation with PYMNTS, Doug Brown, President of NCR, explained that banks or credit unions are the “hub,” noting the trust 87% of customers surveyed by PYMNTS place in these financial institutions. . However, according to Brown, the physical bank branch is undergoing a transformation, with major banks closing up to 5% of their holdings due to digital banking.

Read more: Branches are the hub of digital banking and customer trust

In other credit union news, the credit union services organization PSCU announced a recent $ 54 million investment in Lumin Digital, the organization’s cloud-based digital banking company. The funds are aimed at improving the functionality and capabilities of Lumin Digital, PYMNTS reported.

See also: PSCU invests $ 54 million in Lumin Digital

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